Book of Ra Support
Your casino handles accounts, deposits, withdrawals and game errors — not Novomatic and not this site. If a state-licensed casino does not resolve it, file a complaint with that state’s regulator. For card fraud, call your bank.
Who handles what
| Problem | Contact |
|---|---|
| Login, account, ID check | Casino support |
| Deposit or withdrawal | Casino support, then your bank |
| Geolocation errors | Casino support (location troubleshooting) |
| Game froze mid-spin | Casino (game history) |
| Unresolved dispute | Your state gaming regulator |
| Mistake on this site | Contact |
What to have ready
- Username and account email.
- Date and time of the problem.
- Transaction or round ID from the game history.
- Screenshots.
- A short description and what you expect.
Problems and fixes
Disconnected during free games
With certified games the round usually resumes next time you open it; if not, ask the casino for the game history.
Questions
Can I contact Novomatic?
Novomatic does not run player accounts; contact the casino.
What if the casino does not answer?
Send a written complaint, keep evidence and contact the state regulator, such as the NJ DGE or PA PGCB.
Read next
Sources and changes
Change log: October 26, 2026 — page published